Guest Services

The Westfield concierge desk within the Oculus can help visitors with anything from directions, to reservations, to local services.

Lost & Found

If you misplaced an item during a visit to the World Trade Center, please check with the Westfield concierge desk.


The Westfield lost and found can be reached at:


Call: (212) 284-9982

Text: (646) 480-7003


If your item was misplaced on the World Trade Center campus outside the Oculus, contact the Port Authority.


The Port Authority lost and found can be reached at:


Call: (212) 435-7400 
Mon - Fri: 9:00 am – 5:00 pm


Pickup Location:

World Trade Center Police Command

Corner of Vesey St. and West Broadway

New York, NY 


Customer Assistance

Have a question? Our customer assistance staff (always in red jackets) is able to assist you during your visit at the World Trade Center.


Accessible restrooms are located on each level of the Oculus Transportation Hub, and elevators and escalators are available throughout the Oculus.