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Accessibility
Here to Help
We're committed to making the World Trade Center accessible to all. Learn about elevator and escalator locations in the Oculus, plus essential customer service and transit partner information.
World Trade Center Maps and Routes
Every level of the Oculus can be reached by elevator and is wheelchair accessible. Traveling between different levels may require an elevator transfer. Review the maps below for specific elevator locations and which levels they service, and check our Twitter page for the most up-to-date information on closures, outages, and recommended routes. In accordance with ADA requirements, all elevators have braille numbers and signage.
Campus Maps
These maps give an overview of elevator, escalator, and bathroom locations throughout the Oculus, plus entry points at each level: Street Level L1, Balcony Level C1, and Oculus Main Level C2.
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Elevator Maps
These maps highlight elevator locations in the Oculus and accessible entry points to transit. While you're there, look out for blue signs that show the directions to the next elevator. For access from street level to all other levels, we recommend taking:
- Elevators 19 & 20 via the 3 World Trade Center Transit Lobby on Greenwich Street and Cortlandt Way or via the Oculus South Concourse.
- Elevator 23 inside the 2 World Trade Center Transit Lobby, best accessed on Vesey or Fulton Street or via the Oculus North Concourse.
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Contact Us
Tell us about your experience at the World Trade Center.
Port Authority Accessibility
The World Trade Center is owned and operated by the Port Authority of New York and New Jersey. Please visit the Port Authority website for more information on ADA policies and Title IV.
Services and Information
All public restrooms and family rooms in the Oculus are accessible. Restroom hours are 11:00 am to 7:00 pm, Monday - Saturday, and 12:00 pm to 6:00 pm, Sunday.
Restroom Locations:
- Balcony Level, T2 North Concourse, near the elevators
- Main Level, T2 North Concourse, near the Westfield Property Management Offices
- Main Level, T3 South Concourse, next to the stairs
- Street Level, T4 between Banana Republic and H&M
Visit Westfield's Shops on the Go storefront, located in the West Concourse of the Oculus to borrow a wheelchair, to get information about retailers, and more. The desk is open during retail hours, Monday to Friday from 11:00 am to 7:00 pm and Sunday from 12:00 pm to 6:00 pm.
Westfield always offers Answers on the Spot, which provides a real-time response via text message. Text them directly at (646) 480-7003 to answer questions about store promotions, hours, and more.
Visit Westfield's website for more information.
Customer assistance staff in red blazers are available daily from 6:00 am to 10:00 pm and stationed throughout the Oculus to help with directions, navigation, and other World Trade Center questions.
The Port Authority Police Department and other law enforcement officials are always available if you require assistance. In the case of an emergency, call 9-1-1 or the PAPD World Trade Center command at (212) 435-7400.
Send us your questions or feedback directly on Twitter or via email. We look forward to hearing from you.
If you misplaced an item on the World Trade Center campus, contact the Port Authority.
Call: (212) 435-7400
Monday - Friday: 9:00 am – 5:00 pm
Pickup Location: World Trade Center Police Command at the corner of Vesey St. and West Broadway
Transit and Campus Partners
At the World Trade Center, there are accessible connection points across the campus whether you are coming from transit or going to visit the 9/11 Memorial or One World Observatory. Every public entrance is also equipped with accessible doors activated by push buttons. To plan your next trip to the World Trade Center, visit our Getting Here page.
The World Trade Center PATH station is elevator accessible with eight elevators in the WTC PATH Fare Zone that help customers get to the correct train track. To enter and exit the station, there are ADA-compatible turnstiles for customers. Visit PATH's website for the latest information on elevator and escalator status.
There are multiple Access-A-Ride pick-up and drop-off locations across the campus. Visit MTA's website to learn more about Access-A-Ride.
285 Fulton Street, One World Trade Center and One World Observatory
175 Greenwich Street, 3 World Trade Center
160 Greenwich Street, 4 World Trade Center
180 Greenwich Street, 9/11 Memorial & Museum
185 Greenwich Street, the Oculus
Customers can connect to MTA NYCT subway stations from within the Oculus via accessible routes. Visit MTA's website for a full list of accessible stations at World Trade Center and nearby Fulton Center.
Visit 9/11 Memorial & Museum’s website for information about visitor accessibility.
Visit One World Observatory’s website for more information about visitor accessibility.