Safety & Security

Yes. The World Trade Center is open. The Oculus has limited access between 1:00 am to 5:00 am. 

Certain commercial businesses on campus have adjusted operating hours. 
 

Get more information on operating hours: 
 

Westfield Shops and Dining

9/11 Memorial and Museum

One World Observatory 

The Oculus has a state-of-the-art, multi-layered air filtration system that uses High-Efficiency Particulate Air (HEPA) filters. The system was installed in the Oculus upon its opening in 2016.

Public restrooms are open at the following locations in the Oculus. 

Open 8:00 am to 8:00 pm, Monday to Sunday:

• 2 WTC North Concourse, Main Level, near the Westfield Property Management Offices

Open 10:00 am to 7:00 pm, Monday to Saturday and 11:00 am to 6:00 pm, Sunday:

• 2 WTC North Concourse, Balcony Level, near the elevators*
• 3 WTC South Concourse, Main Level, next to the stairs*
  
• 3 WTC South Concourse, Balcony Level, next to the stairs*
• 4 WTC, Level 2 between Banana Republic and H&M

*Includes family restroom Public restrooms are open at the following locations in the Oculus. 

We’ve taken measures to increase space between customers in lines and waiting areas throughout the Oculus. Arrow decals and instructional signage encourage customers to stay to the right when traveling on stairs, while riding escalators, and while waiting to board elevators. 
 

Entry/Exit Doors: Green (entry) arrows and red (no entry) symbols placed on doors throughout the Oculus help customers maintain physical distance while entering and exiting the facility.

Elevators: Floor footprint decals are placed in every elevator in the Oculus to show the recommended number of customers per elevator and where customers should stand. Our elevators range in square footage, so you'll find anywhere from two to five decals depending on the elevator size. Before boarding an elevator, blue and white decals show where to stand, line up, and wait (if necessary).

Please let customers who need to ride the elevators to do so first. Whenever possible, we encourage customers to use stairs or escalators instead. 
 

Escalators: Pink floor decals show where to line up for escalators. Please allow for four steps between you and other riders, and allow only one person per step. While riding an escalator, listen for audio announcements that remind customers of these distancing protocols. 
 

Stairs: Blue floor decals show where to line up for stairs and provide distancing cues that encourage customers to maintain appropriate physical distances from one another while going up and down the stairs.

Retail: Black and white footprint floor decals placed six feet apart show where to stand and line up before entering Westfield Shops and Dining retailers. 

Touchless hand sanitizer stations are installed throughout the Oculus, focusing on frequent touchpoint locations including next to elevators, escalators, stairs, entrances, and exits.