Never leave your belongings unattended. Carry wallets, handbags, and backpacks securely. Use the inside pocket of a jacket or the front pocket of your pants.
It’s important to have an idea of where exits and staircases are in any open area.
Be aware of your surroundings at all times. Criminals often confront people who appear distracted, so notice those who notice you.
All areas of the Oculus, including those frequently touched by customers, are cleaned and disinfected multiple times per day using EPA-approved and CDC-endorsed disinfectants.
The Oculus has a state-of-the-art, multi-layered air filtration system that uses High-Efficiency Particulate Air (HEPA) filters. The system was installed in the Oculus upon its opening in 2016.
All restrooms in the Oculus are currently closed.
We’ve taken measures to increase space between customers in queuing and waiting areas throughout the Oculus. Directionality decals and instructional signage encourage customers to stay to the right when traveling on stairs, while riding escalators, and while waiting to board elevators.
Entry/Exit Doors: Green (entry) and red (no entry) directionality decals limit bi-directional traffic and are placed on exterior street doors and interior doors that connect to MTA NYCT stations within the Oculus and to Brookfield Place.
Elevators: Every elevator in the Oculus has floor footprint decals indicating the number of customers per elevator and where customers should stand. Our elevators range in square footage, so you'll find anywhere from two to five decals depending on the elevator size. Blue and white decals indicate where to stand, queue, and wait (if necessary) before boarding an elevator.
Please let customers who need to ride the elevators to do so first. Whenever possible, we encourage customers to use stairs or escalators instead.
Escalators: Pink floor decals indicate where to queue for escalators. Please allow for four steps between you and other riders, and allow only one person per step. While riding an escalator, listen for audio announcements that remind customers of these distancing protocols.
Stairs: Blue floor decals indicate where to queue for stairs and provide distancing cues that encourage customers to maintain appropriate physical distances from one another while going up and down the stairs.
Retail: Black and white footprint floor decals placed six feet apart indicate where to stand and queue before entering Westfield Shops and Dining retailers.
The World Trade Center is protected for fire and life safety 24 hours a day, 7 days a week.
Our approach to fire and life safety includes the following measures:
When visiting the World Trade Center campus, rest assured that the Port Authority Police Department and a world-class security team are here to help if you require any assistance.
Around the campus you may encounter personnel and police officers from:
They are all here for the benefit of your security and safety. Feel free to approach them and speak with them should you have any questions, concerns, or if you need assistance.
While you visit, if you should see anything that concerns you, please let the Port Authority Police know by calling:
The Port Authority Police Counter-Terrorism Hotline
The Port Authority Police World Trade Center Command
or by reporting your concerns to a nearby police officer or security agent.
Remember, in an emergency, dial 9-1-1.
Such concerning matters may include:
Port Authority Police Department World Trade Center Command
If you see something that concerns you, call:
Port Authority Police
To report spills, leaks, or other pressing maintenance issues:
We require that visitors abide by the rules and regulations that are posted throughout the campus and which are also available at the links below.
Learn more about our safety tips and how you can become an active participant in safety awareness.
Please review our frequently asked questions.